POX: The branch of the future
P O X
The branch of the future
The great challenge for organizations in2019, and in the coming years, will be to create true “Customer Experiences”. That are unified no matter how they interact with the organization, medium or channel (Web, App or Branch).
At Axity, we merge the physical and digital worlds to create unique customer and employee-centric experiences.
Imperatives of the digital transformation into Branches
- 100% Online: Organizations today must be; Always Online”; to meet the demands of customers to be served at any time and channel.
- Customer-centric: In order to provide Differentiated Experiences, organizations need to have customer-centric processes, systems and information in order to meet customer needs.
- Based on Data: In this digital era the greatest asset of the organizations is the data, reason why the data of clients, products and finances; they are Primordial to take decisions that maximize the objectives of the organization.
- Unified Experiences: To be able to give the same experiences of interaction with customers no matter if it is in branch, Web or App, is what customers demand from organizations.
- Social Awareness – At present, clients demand, in addition to having differentiated experiences, that the organization have Social Awareness, for which we offer energy control solutions in order to reduce the carbon footprint of organizations.
- Empowered Collaborator – The same digital environment to which customers are exposed, allows them to have large amounts of information at their fingertips; it is a challenge to empower collaborators to be able to serve; Informed Customers”; As well as being able to react to events and situations in your Branch.
Technological enablers that allow the stores of the future to become a reality today
- ARTIFICIAL INTELLIGENCE ANDMACHINE LEARNING
- AUGMENTED REALITY
- Internet of Things
- 3D Printing
- VIRTUAL REALITY
The Retail industry has benefited greatly from the advances of automatic learning (ML), which have the ability to improve a company’s bottom line. Technology can do this by improving the retail experience for consumers with a better user interface, a custom recommendation engine, inventory and inventory optimization, and a more accurate price of an object. Many companies have already switched to a more digitized platform to better understand when to push products more aggressively and when to use more touch with customers.
It is not known to what extent ML will revolutionize the Retail world, but recent study by McKinsey suggests that US Retailers who have adopted data and analysis in their supply chain have experienced an increase of up to 10% in operating margin over the last five years.
Achieving data and developing the right intelligent solutions platform with predictive capabilities has been key to driving return on investment for enterprises.
Some of the main cases of use are:
1) Stock and Inventory
2) Prediction of customer behavior
3) Behavior tracking for marketing terms
4) Dynamic Prices
Augmented reality is the result of these of technology to superimpose information (sounds, images and text) in the world we see. Imagine the interactivity style of; Minority Report”; or & Man”; for example.
There are several examples in the retail industry:
- Ikea Catalogue
- Sample of Converse shoes
- Uniqlo Test
Rooms For example, in Supermarkets, a special mention is the Chinese food store, Yihaodian.
Using Augmented Reality, Yihaodian opened; stores throughout the country in parking lots, parks and tourist spots. Customers with the Yiahaodian application could use the mobile platform to shop virtually at designated locations. The application uses the phone’s camera to guide the user through the; virtual aisles”; where they can simply touch a production the screen to add it to their cart. When they’re done, they can arrange for products to be shipped to your home.
A block chain, originally a chain of blocks, is a growing list of records, called blocks, that are linked by cryptography. The chains of blocks that are readable by the public are widely used by the crypt to meads. Private block chains have been proposed for commercial use.
Based on the articles of the NRF, the following are questions to consider and areas of use of block chain technology.
Questions to keep in mind:
- What are my most influential business issues that could benefit from greater trust, transparency and collaboration among stakeholders?
- Where and how am I using the data in my business, who controls that data, and what risks am I taking in its storage and use?
- What are my internal capabilities to test and implement these emerging technologies? If inadequate, what is my plan to provide additional experience?
Some areas of use of Block chain technology in Retail:
- Supply chain and inventory management.
- Payments and accounting.
- Loyalty and rewards.
- Advertising and consumption data. .
While discussions about future deliveries of drones continue to increase, JLL Retail sales experts report that the Retail industry may not really feel the impact of drone use for another10 to 20 years.
There remain many logistical challenges associated with the delivery of goods by unmanned aerial vehicles that currently prevent drones from making large-scale home deliveries. While UAV deliveries make sense in markets with large tracts of land or even mountainous terrain or islands, JLL points out in its report to Retailers, it is much harder for drones to navigate the infrastructure of more densely populated cities.
JLL predicts that Retailers are likely to use drones in stores before flying to customers’; doors. Similar to how drones are used in other parts of the commercial real estate industry, experts predict that Retailers will increasingly turn to drones in the next decade to secure stores and store perimeters through video, as well as assist in site selection and construction management.
Over the past 20 years, the traditional retail landscape has changed dramatically, providing companies with innovative opportunities to collect and analyze data and ensure success full multi-channel targeting.
The growing need to increase customer loyalty and deliver the best in-store experience is driving Internet adoption of things (IoT) in the Retail sector.
According to a new research report by Global Market Insights, Inc.:
- IoT in the Retail market is expected to reach more than $30 billion by 2024.
- 77% of Retailers believe that IoT solutions help improve the customer experience.
- 89% of Retailers who first adopt report that IoT allows for greater knowledge of customer preferences.
- 77% of Retailers who first adopt IoT report that it helps increase cooperation between partners in delivering quality products and services to customers.
Some of the areas of use are:
- Smart Shelves
- Digital Signage
- Energy Control
When 3D printing emerged on the technology scene a few years ago, it was surprisingly futuristic, expensive, and seemingly impractical for any industry outside of aerospace engineering. In 2014, Gartner predicted that 3D printing for the consumer would be more than five years away, and even that seemed unlikely. Now, organizations are already taking advantage of this intelligent technology in Retail commerce.
One of the most successful pioneers in3D printing in retail is Staples. In addition to offering 3D printing services in a select number of stores, the office supply corporation offers an online service where users can upload a design and send 3D prints directly to their home or office. French hardware store Leroy Merlin took to a new level when it began offering shoppers the option of bringing their creations to life inside the store using 3D printers and soldering irons.
While not yet commonplace, robots in Retail are beginning to perform many tasks to help stores manage inventory, address labor shortages and extend operations.
Most people are aware of robots that are involved in assembling, packing or handling items before they reach Retail stores. Now, some Retail robots are starting to change the way employees work and shoppers buy products in stores. Here are some tasks that the robots in Retail are carrying out:
- Robots can detect errors on shelf labels.
- They can sell things
- Robots can monitor stock levels for better efficiency
- May make opening hours obsolete
Robots are disruptors in Retail, although many of the use cases mentioned here were for small trials, the diversity of possibilities for using commercial robots emphasizes the wealth of opportunities. Automation could help Retailers reduce costs without sacrificing service quality.
In general, the virtual reality industry is in the early stages so far, with big players like Oculus, Samsung and HTC struggling to arouse customer interest. On the other hand, RV and RA have attended like never before with thousands of headphones being sold, and the term-commerce has already been coined for future projects. Companies like North Face, Alibaba and Lowe use RV to boost their brands. The ultimate goal is to create virtual stores where customer can choose and buy products.
Retail VR is expected to reduce marketing costs, reduce product returns, and provide efficient analysis and data. However, opinions are divided: some are enthusiastic and see virtual reality as the future of Retail, others think it is a trend that will pass. However, Retailers are beginning to look into virtual reality because of its science fiction aspect that generates human interest.
Core components of our POX solution
Double link (redundant)
Software Defined Network – SDN
Board of KPIS-anonymous
people flow count
branch heat map
Product Finder/Product Finder
Order taker digital caller
Components of the POX solution from the customer's perspective
Means for custom notifications
Recommendations and discounts
Robotic information kiosk
Online purchases/order for branch delivery
Upsell and Cross sell in ticket printing
Components of the POX solution from the perspective of the operation
Management of room and resource
Management of logical accesses (to systems)