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Chabots, intelligent agents

Chatbots - Smart Agents

Chatbots -
Smart Agents

What is behind this Smart Agents trend?

Digital transformation is something that must be implanted in the DNA of modern companies, those prepared to adopt new technologies or those willing to break the status quo have a competitive advantage that will help them to be more productive, more efficient and effective, to Reaching more customers and increasing sales, it is also very important to reduce costs and make better use of resources.

With our platform of intelligent agents (or chatbots) we provide our clients with a new way to interact with their consumers.

At Axity, as part of Digital Solutions, we provide our chatbots with their own personality and aligned with the identity that our client’s business wishes to transmit.

As people interact with this type of service, they stop perceiving it as a virtual agent, available 24 hours a day, becoming one more contact with whom they can converse naturally.

With a smart agent we enable a conversational interface, which has an accelerated adoption since it is the way in which we humans interact, chat, send voice messages and chat.

Using artificial intelligence, we teach our chatbots to converse, we train them to know how to respond to certain users’ intentions and mainly how to integrate naturally with the business, thus improving structure and connectivity.

The cases of application of a chatbot have no limits, we can have one that attends help desk services, one that tracks orders or purchase orders, one that is itself a new and dynamic sales channel, another that Provide us with our bank statement or through which we can request a credit card, other than an intelligent personal assistant within mobile applications, in short, the imagination is the limit, the AI ​​enables scenarios that previously would have been very difficult to implement.

As an immediate benefit we reduce direct costs in repetitive tasks that today are carried out by complex and inefficient processes, with the latter we can enable human capital in more specialized activities taking advantage of each resource in what can best help us.

With a smart agent we enable a conversational interface, which has an accelerated adoption since it is the way in which we humans interact, chat, send voice messages and chat.

Using artificial intelligence, we teach our chatbots to converse, we train them to know how to respond to certain users’ intentions and mainly how to integrate naturally with the business, thus improving structure and connectivity.

The cases of application of a chatbot have no limits, we can have one that attends help desk services, one that tracks orders or purchase orders, one that is itself a new and dynamic sales channel, another that Provide us with our bank statement or through which we can request a credit card, other than an intelligent personal assistant within mobile applications, in short, the imagination is the limit, the AI ​​enables scenarios that previously would have been very difficult to implement.

As an immediate benefit we reduce direct costs in repetitive tasks that today are carried out by complex and inefficient processes, with the latter we can enable human capital in more specialized activities taking advantage of each resource in what can best help us.

Cloud solutions

Cloud services greatly reduce implementation costs by democratizing machine learning while streamlining and simplifying their implementation. Helped by the cloud, we can provide our bot with capabilities such as identifying objects, understanding handwritten text, identifying car license plates, transcribing videos, and more, achieving an intelligent agent with which we can transmit the naturalness of human interaction.

Why go for automation?

It is imperative to understand and internalize, that in Cybersecurity terms, the threat will always be one step ahead of the protection.

Even when a cybercriminal attack is detected and controlled, it could take only a few days for the cyber criminal to change his strategy and attack again, but already being aware of his own mistakes, when it was detected.

So it is essential to reduce the detection time as much as possible, for this, it is essential to have machine learning tools.

``Smart agents or chatbots are enablers of our business that allow us to reduce costs and reach more customers in a modern and attractive way.``

Oscar García, Technical Specialist & Software Architect at Axity.
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