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242 Wythe Ave #4, Brooklyn, NY 11249
1-090-1197-9528
[email protected]

Service Desk

Services
Desk

“Let’s stop talking about machines, stop talking about numbers, let’s start talking about the business and worrying about the user.”
Andrés Schmidt Technology Manager In Axity, Chile.

Services
Desk

“Dejemos de hablar de máquinas, dejemos de hablar de números, comencemos a hablar del negocio y a preocuparnos por el usuario”.

Andrés Schmidt Technology Manager In Axity, Chile.
service tables service tables

Service Desks are the ``Thermometer`` of an organization


The Desks, in general, are categorized based on their level of maturity and this has to do with how proactive you can be in front of the service.

The Service Desks are much more proactive than a Help Desk, since the latter are basic, attend and resolve, instead, a Service Desk seeks to deepen the problems, understand them and generate improvement situations to minimize impacts.

The Service Desk must respond 100% to the different levels of maturity that the client has and must focus on: what types of incidents he has, why he has them, how to solve them and how they impact the business.

For example, detecting security problems (such as a virus or an attack), because it integrates many areas, because they are “the thermometer” of an organization. In addition, through its monitoring component, it must be able to feed the customer with more information relevant to its operation, in this way, make the improvements that are required, both in processes and in technology or even people.

Right between the problem line and the business

If we intervene right in the line between the problem and the business, there will be a less waste of time in the operation and by doing things faster, the user will have a better perception of the service and increase their productivity. For this to happen, you must stop having problems or at least feel that they are treated in the best possible way and with the maximum efficiency that the various technological tools provide us, enabling chat, phone, whatsapp or the channel that is necessary to increase your satisfaction, so that your service experience is really expected, from the moment an incident occurs or has a requirement.

A happy user works better | Ux

It is a key metric for us to minize the numbrer of tickets. We offer a service that from day one improves quality and the user satisfaction. A happy user works better and that impacts directly in the business.

Un usuario contento trabaja mejor | UX

For us it is key to minimize tickets, because we offer a service that since the day one has a substantial improvement in quality, a happy user works better, which directly impacts the business.

Efficiency, Efficiency and Satisfaction

At our desk, each ticket automatically generates a satisfaction survey and the topic of the questions are oriented according to the level of maturity that each organization has, in this way we can measure the quality of the service for the user: effectiveness, efficiency and satisfaction .

The Service Desk must solve the problems of origin and understand exactly what is happening with the user to reduce the impact on the business.

Efficiency, Efficiency and Satisfaction


At our tables, each ticket automatically generates a satisfaction survey and the topic of the questions are oriented according to the level of maturity that each organization has, in this way we can measure the quality of the service for the user: effectiveness, efficiency and satisfaction .


The Service Desk must solve the problems of origin and understand exactly what is happening with the user to reduce the impact on the business.

Our Service Desk is ``tailored``

“Technology by technology” can operate, but if we do not analyze the culture and processes of the client, we could make serious mistakes, which is why, when implementing a Service Desk it is key that there is a real adoption to change, that the people operate under this “new” technology.


Our Service Desk is one tailored to our customers, we have to get involved and permeabilize with them, if we do not understand your business, we cannot solve your problems.

Our Service Desk is ``tailored``


“Technology by technology” can operate, but if we do not analyze the culture and processes of the client, we could make serious mistakes, which is why, when implementing a Service Desk it is key that there is a real adoption to change, that the people operate under this “new” technology.


Our Service Desk is one tailored to our customers, we have to get involved and permeabilize with them, if we do not understand your business, we cannot solve your problems.

Differential impact on the value of our customers

Each client’s business process is different, their idiosyncrasy is particular and their stratification at different levels is totally different and that is where we add value.


It is necessary that today, the Service Tables, be connected to the business process, with this we contribute and provide a differential impact on the value of our customers, this is the great debt that IT companies have, and where we differentiate ourselves.

We connect through BOC to the Business process

We simplify monitoring, because we integrate them into a single vision, we connect with ITSM tools, both for control and management, we improve the user experience, through various technological channels and we care about your attention, we analyze the nature of Each problem, to simplify and save time in the solution and generation of the same, when all this is well integrated, we connect through BOC (Business Operation Center), to the business process.


Let’s stop talking about machines, stop talking about numbers, start talking about business and worry about the user.

We connect through BOC to the Business process

We simplify monitoring, because we integrate them into a single vision, we connect with ITSM tools, both for control and management, we improve the user experience, through various technological channels and we care about your attention, we analyze the nature of Each problem, to simplify and save time in the solution and generation of the same, when all this is well integrated, we connect through BOC (Business Operation Center), to the business process.


Let’s stop talking about machines, stop talking about numbers, start talking about business and worry about the user.

Do
you want to implement an Intelligent Service Desk in your Organization? Let's talk!.